What does the company do well? The team at Drip simplify complex processes into intuitive navigation and logical steps. When I have encountered an issue, the FAQs are easy to follow and understand. These things seem like no-brainer design inclusions, but I've found that in the case of email marketing software this is not usually the case. I was also impressed by how they handled the recent GDPR changes. Lots of relevant updates, well in time, clearly explained.
What does the company not do well? Some of the blog post links that have been emailed to me have been very basic, but that could be a preference rather than a complaint. Can't think of any real flaws.
What do you wish you had known about the company before using? Nothing, only that I would like to have found them sooner, rather than overpaying for the same features at one competitor... Knocking myself out with a bad UI with another.