What does the company do well? Intuit has outstanding customer support. Above all else, their support team absolutely nails every issue I have every time. It is outstanding and I could not ask for anything better.
What does the company not do well? Their web apps are pretty slow. Even on high end hardware, they're pretty clunky. They could definitely improve that.
What do you wish you had known about the company before using? I wish I had known that they check your credit before they allow you to use certain features and a poor credit score will lock you out of advertised features.