What does the company do well? The company's software to track phone calls is really simple and easy to use. It does not have any real bells and whistles but gets down to the nitty gritty that you really need to be able to check phone logs, change voicemails, run phone call reports. Their phones connect together well and our whole office is connected together, so it makes it easy to reach each other quickly.
What does the company not do well? I think what you get with Switchvox is just a simple software that works really well. It doesn't have anything fancy so if you are looking for more advanced features, this is not what you want but it will get you what you desire without the unnecessary extras. The interface could be a little nicer for the admins and users, it can seem less than user friendly sometimes.
What do you wish you had known about the company before using? I would have liked to see the interface before using this for our company. Ultimately we may have still decided on this because that is only one factor of many, but I can honestly say that even though the interface is slightly outdated, the system works really well with what we are using it for and I would recommend.