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Review of Paylocity

Sandy Breihan Sinclair

  • Reviews Icon 15 Reviews
  • Points Icon 217 Points
  • Screenshots Icon 13 Screenshots

Overall Experience
Ease of Use
Customer Service
What does the company do well?
I have previously used ADP, Ceridian, Lawson, Paycor and Paylocity. I have been a Paylocity user two different times. Paylocity far surpasses the others with the best bang for your buck. They have very competitive pricing. Their strongpoint is their report writer. It is SUPER easy to use with almost limitless functionality. It's a true ad hoc report writer unlike other reporting systems that are so unlimited. Every field in the system can be reported on. They also offer hundreds of canned reports that make it easy to build off of. I also enjoy their annual payroll conference. They offer breakout sessions on hot topics. Paylocity specialists are always in attendance to help customers with anything they need. It's a great experience.
What does the company not do well?
The PTO tracking piece of Paylocity is limited. If you have a company with strict (and enforced) rules regarding tracking time off, this system may work for you. Our company ownership does not want such strict enforcement for submitting time off requests in a timely fashion. We need a PTO tracking system that offers more flexibility. The actual payroll process is a bit clunky. It just isn't intuitive. Users must have training to know what to do in the payroll process. I've worked in systems that were so intuitive that someone with no training could figure it out - but not Paylocity. Training is a must, but once a user gains an understanding of the system, it's fine. The implementation process needs to be improved. The contact assigned to our company left a lot to be desired. Our recent implementation with Paylocity was painful. There were so many issues, much more so than their competitors. For instance, the incorrect benefits setup was created for our company causing us to have to delete that platform and start over. Many man hours wasted! Additionally, when Paylocity performed the data extraction from our prior payroll system, some very basic information such as employee phone numbers and tax setups came over into Paylocity but landed in the incorrect fields. Certain information was left out altogether. We spent many, many hours correcting so much of the data. This was my second implementation experience with Paylocity and it was far worse than the first implementation. The current implementation team gives the impression they don't know what they are doing. However, once all of those issues were resolved, all is good. Overall it is a GREAT system.
What do you wish you had known about the company before using?
Before I used Paylocity the first time around, I wish I had known that the PTO tracking system was so limited.