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Review of Fleetmatics

Denni Bonetti

  • Reviews Icon 1 Review
  • Points Icon 10 Points
  • Screenshots Icon 1 Screenshot

Overall Experience
Ease of Use
Customer Service
What does the company do well?
Our account rep up until recently was always helpful and responsive when need be.
What does the company not do well?
This system is extremely unreliable. We have had a ton of problems with our trucks reporting on the GPS in locations where they are not, sometimes for days at a time. Also showing the incorrect driver on some reports vs others. Drivers on trucks changing mid day on the reports when they didnt actually. Stops at Geo fences not being recorded, Geofences being suggested in places we already had Geofences and the data only showing on their SUGGESTED Geofence but not on our already existing one. We bring concerns to their attention and either don't hear back or they tell us its resolved, only to have it happen again. There's also been problems with Customer Support communicating with each other and to us to arrange for new GPS units to be installed which therefore took over 2 months to receive instead of 2 weeks. The GPS is based on Google Maps which is 5 years old in our area and therefore inaccurate with speed limits in a number of area's, growth of businesses and homes in the area are not shown, etc.
What do you wish you had known about the company before using?
How unreliable the information would be. My employer spent a LOT of money on this system. It is absolutely NOT worth it. They need to really work out the kinks and get things resolved before selling this platform to anyone else.