What does the company do well? They have a good program and very easy to use. I like how you can e-mail employees notifications of when their payroll statement is ready for viewing with a single click of a bottom. I also like the ease of making Federal Tax payments electronically through their program.
What does the company not do well? I can't say it enough - their customer services greatly lacks knowledge on their software. This experience is over years of using Intuit Online Payroll and having to communicate with different customer service agents. They are yet to improve in this area.
What do you wish you had known about the company before using? That the customer service lacks, however they have a good program and fulfilling our needs.