What does the company do well? A few features of Epicor ERP is worth noting 1- The ability to customize many aspects of the program and the ease of making small customisations like adding custom fields and removing screen clutter for unnecessary fields. 2- Creating custom dashboards and queries and integrate them as part of the software is a very handy tool including the ability to create Updatable dashboards for easy maintenance of data. 3- The configurator tool is very comprehensive for "made to order" business that have products with many options and configuration 4- Having Microsoft SQL database at the backend makes it easy for data extraction and verification.
What does the company not do well? The upgrade process is still a bit hard but it became much better in the last few versions. You also need to spec your server hardware very good in order to take the heavy load needed to run it
What do you wish you had known about the company before using? The high price of yearly maintenance that includes upgrades and customer support