What does the company do well? Great technical support, great pricing, constantly evolving tools to keep up with the SEO world.
What does the company not do well? Sometimes I have a few glitches where Ukrainian shows up (usually late at night or when there are upgrades being made...I have friends who use the tool and I know for a fact that I am the only one that has this). That's it folks, that's the most I can complain about.
What do you wish you had known about the company before using? Their keyword volumes are much stricter than most tools. I love it but some folks don't. I like to know where I stand instead of dreaming.