What does the company do well? LegalShield provides a wonderful service for a nominal price. It is very affordable. We offer this to our employees and it has gone over quite well. I have used their services personally and can attest to the exceptional value. The customer service team is prompt and professional. I've received similar positive feedback from our employees. For a nominal monthly fee, we have access to ask legal questions, get professional advice. For no additional charge, they will provide services such as writing a letter on the customer's behalf to try to resolve a legal issue. If the issue needs to go further, such as filing a suit, they will provide a referral at a discounted rate. It's a win-win!
What does the company not do well? I had one instance where an attorney did not act in a professional matter. However, that was only one instance in the 20 years I have been with LegalShield. All in all, I am very happy with LegalShield.
What do you wish you had known about the company before using? Not a thing. I have no complaints.