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Review of ChiroTouch

TJ Phelps

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Overall Experience
Ease of Use
Customer Service
What does the company do well?
Customer service is excellent. I think I've spent over 100 hours on the chat with them having fix things.
What does the company not do well?
Reliability, truthfulness
What do you wish you had known about the company before using?
I signed up for their cloud option, which they kindly shut down on me shortly after. I wasted a great deal of money digitizing records and transferring thousands of records to the cloud only to have to spend hours and thousands of dollars pulling them out of the cloud to put into ChiroTouch on a server. I was then informed my current computers would work and the system would work wirelessly. This turned out to not be true. I put thousands of dollars into all new computers. Then they said it needed to be wired so spent thousands wiring the entire office. Then they said it was the router so I got a new one of those, then it was the internet company causing problems. I wouldn't get this software unless you have the money to pay a full time IT person. Today it was supposed to auto update and didn't and the guy said I had to schedule auto updates. I'm not sure why you have to schedule an auto update, it makes it just like the old system. Now I'm stuck in a contract until the end of the year. Likely will switch to ChiroFusion.