What does the company do well? We use Zoom multiple times a week in our online distance learning school environment. We use it for our weekly team conferences with the staff and the teachers. Teachers also use Zoom to connect with students for online classes. The meeting owner will send an invitation email to participants, which includes a link and a code to connect to a specific chat room. It is very handy to share the screen and visually explain things. The price is affordable, it makes it attractive to customers. It give you flexibility to use it on diverse devices, desktop computer, laptop, smartphone and tablets. You can connect with your peers basically from everywhere you have an internet connection.
What does the company not do well? Generally it takes some time to learn the software. Some users may need to get acquainted with it, though it is intuitive. Once they connect with Zoom several times, it becomes easy to use it. Some users had some issues connecting their webcam when using their desktop computers or laptops. This was due more to some webcam permission access or webcam local wiring, not to the Zoom software itself.
What do you wish you had known about the company before using? We were using Blackboard for a few years, as the license was sponsored by the Education ministry here in BC (when other provinces did not were offered this). Several years ago we found out about Zoom and since then it is the preferred communication app for our organization. I wished we would use it earlier.