What does the company do well? Their customer support is beyond great. I had to use them twice, once for general support and once they had to get someone from technical support to help me out. They were fast, knowledgable, and solved my problem on the first go-round.
What does the company not do well? The website is very slow to load. I have not used it heavily as we just implemented it but it's frustrating to wait for new pages to load any time I need to make a change. Call quality wasn't great but that may be from my cell phone.
What do you wish you had known about the company before using? I was not in charge of researching or learning about it before it was implemented. It was not my decision, I just administer it.