Thank you for reaching out, and I'm sorry to hear that you feel our application process was dishonest - I know you've voiced your complaint on our page on multiple platforms. Once again, I've reviewed the information, and I see that you successfully completed an application. As you mentioned, this property has since been taken off the market. However, I do not see any edits to the listing that would indicate that the information was inaccurate at the time you applied. You can view the same listing page here: https://rental.turbotenant.com/properties/84840.
I have gone through all of our chats, emails, and phone schedules and am unable to find a record of any correspondence with TurboTenant prior to your refund request on Tuesday, March 26th. We saw your co-applicant scheduled a call on February 11th, but are unable to confirm if it was a three-way call with you present.
While we always hope that every landlord using our platform will keep renters updated on their application status, this is not always the case. As we mentioned previously, and you’ve pointed out here, it is always a good practice to establish contact with the landlord prior to submitting an application as they are the ones who decide if they are accepting applications or not - they can change it when they choose.
Unfortunately, since the listing was available at the time you applied, we are unable to refund the application fees. If you have any further questions or concerns, please don’t hesitate to contact our Customer Experience Team at email@example.com.
The TurboTenant Team