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Review of 2checkout

Moisés Silva

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Overall Experience
Ease of Use
Customer Service
What does the company do well?
I like this platform, it allows me to accept credit and debit cards in my virtual stores. I like that it is a well-known payment gateway worldwide, this gives me confidence and security to continue using it, besides it can be integrated to many sales channels at present. It is a very complete platform, it has all the necessary resources, it also shows very good statistics of the clients, it also allows me to integrate the tracking code of Google Analytics to increase the optimization of my stores. I also like that I can accept paypal and due and credit cards at the same time, this payment gateway has integrated paypal as payment method. So I can cover more payment options and people can pay with the payment method that they like the most.
What does the company not do well?
What I do not like about this platform is that it can not be integrated well in Shopify, I currently use Shopify as my current provider for the creation of eCommerce stores, and this platform does not integrate correctly there, when a client tries to complete an order it is redirected to another tab to complete the payment. I do not like it to be redirected because this lowers the conversion rate. I also do not like that the support is very slow, they take a long time to activate a new account, this is a problem because when we need to sell and start a new business, you need quick answers and quick activations. I think you should improve this.
What do you wish you had known about the company before using?
I would have liked to know that in this platform you could integrate the Google Analytics code, when I started working with them I did not know, I sent a lot of social traffic to my store, sometimes the clients stayed in the Checkout and really did not know why they did not complete their order, by integrating the Google Analytics code, I was able to observe the duration of the payment gateway, to which link they were redirected, if they had problems with the payment gateway or with the product. It really was very useful for me.
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