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Review of ScheduleOnce

Ben Marcoux

  • Reviews Icon 3 Reviews
  • Points Icon 80 Points
  • Screenshots Icon 3 Screenshots

Overall Experience
Ease of Use
Customer Service
What does the company do well?
They allow you to integrate your calendar to avoid double bookings and dynamically update your availability. They have daily availability or regularly scheduled availability. The mobile app is okay, too. They embed well onto various page builders and the embed works on both mobile and desktop. The experience for the person booking the call is good. Also, when you have the paid version you can select a thank you page to redirect people to so after they book a call with you, you can send them to a pre-call page to get them prepared instead of sending them to the generic post-scheduling page. Support answered me quickly and was very willing to help.
What does the company not do well?
The interface is not as intuitive as other calendar scheduling apps I've used. It took a couple of days to get used to the logic behind their Event Types and Booking Pages. Also, the way they set up their notifications for when someone books a call, reschedules, cancels, etc., were not very intuitive either. These notifications are thorough but I needed to ask a friend where to go to find them and set them up. Also, the way they set up your appointment view for booked appointments is a little annoying. Instead of giving you the option to see when appointments were booked AND the times they are scheduled for, you can only look at the calls you have booked in order of when they are happening on your calendar. And you have to use a separate filter to figure out when the call was booked.
What do you wish you had known about the company before using?
I wish I knew the way their logic worked behind setting up the calendar. It's not that it's particularly difficult. It's just different than I'm used to and not quite as intuitive. I also wish I knew I needed to upgrade to their Pro plan to get the dynamic redirect for after someone books a call. I thought it was available on their lowest version of the paid plan but I was mistaken.
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