What does the software or service do well? This service is very user- and budget-friendly, perfect for our small design and marketing agency. The team is always available via chat, directly on Loomly, which has proved helpful a few times. We haven't had any problems with Loomly since we started using over a year ago!
What does the software or service not do well? It's not super complex, so don't expect it to give you too much insight into the behavior of your followers and engagers. Also, like most scheduling services/apps, you aren't able to schedule Instagram posts (although, this is not really Loomly's fault).
What do you wish you had known about the software or service before using? It's just what we hoped for, more simple and straight-forward that Hootsuite and others that we had tried previously. We are happy with Loomly, just the way it is.