What does the software or service do well? The software is pretty and they have reasonable analytics. The pricing can also be quite competitive.
What does the software or service not do well? The software is over burdensome and complicated. Data did not always mesh well. If you are a small business, there are many "features" that would not apply and get in the way of the core needs of the business.
What do you wish you had known about the software or service before using? It is overly complicated and support can cause more problems than solutions.
Have you used a competitor to the software or service? If so, how does it compare? Yes, we have used several regional providers that better understand the needs of small business.