What does the software or service do well? Offers many features of web hosting for free and makes the process of switching hosting very easy. Automates many task that makes it easy to use.
What does the software or service not do well? Site has a decent help section but does does not spell out order of what needs to be done for novice web users.
What do you wish you had known about the software or service before using? I wish I had known about the CPU usage restrictions, But I should have researched more indepth. Still a good service I plan on using again.
Have you used a competitor to the software or service? If so, how does it compare? I have used various hosting most recently GoDaddy. I think Siteground is better and cheaper with it cost free add ons.