What does the software or service do well? It’s very simple to use and it’s like having the world at your finger tips. Simply type in a keyword you’re looking for and it comes up with all the articles you could ever want to find.
What does the software or service not do well? I’d say that at first it’s hard to navigate. I think a little navigation thing at the beginning when you use it would be helpful to tell you how to navigate.
What do you wish you had known about the software or service before using? I wish I had known all the little tricks Lexus Nexis uses so that I could narrow down my searches for my research. It’s through time I learned about those little tips.