What does the software or service do well? Excellent online payments, maintenance requests, built in messaging system.
What does the software or service not do well? Reports are a little iffy. Biggest issue I have run into is that if you are looking for last months report but a tenant pays early it will mess up your numbers. So if you usually get 4000/month for a 4plex June 1-30. But a tenant pays early for the next month, say June 27th, then it will show that you made 5000 that month. Wish there was a way to do reports by due date and not the actual paid date. I put in a suggestion for it lets see how it goes!
What do you wish you had known about the software or service before using? Nothing really. I am super satisfied with it.
Have you used a competitor to the software or service? If so, how does it compare? Its basically AppFolio but a lot cheaper. Great if you have fewer than a few hundred rentals.