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Review of Paychex Payroll


  • Reviews Icon 2 Reviews
  • Points Icon 25 Points
  • Screenshots Icon 2 Screenshots

Overall Experience
Ease of Use
Customer Service
What does Paychex Payroll do well?
Paychex Flex makes it easy for our company to track and find information regarding our paychecks and retirement, including paycheck stubs, 401K status (including a breakdown of our individual investments), tax forms, benefits information, and detailed breakdowns of deductions. We also do not have issues with payments being submitted on time anymore, which we used to face regularly.
What does Paychex Payroll not do well?
So far, I haven't found anything that the program itself does wrong. The support on the end of Paychex is quick to resolve issues.
What do you wish you had known about Paychex Payroll before using?
My only wish is that I had known about its existence sooner!
Have you used a competitor to Paychex Payroll? If so, how does it compare?
We used to use QuickBooks, and it was okay, but not very smooth to navigate and did not always work properly for the users. Since switching over to Paychex Flex, we haven't had any end user issues or delayed payments, and we have better and easier access to view our information.
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