What does Freshdesk do well? It has communication channels that allow to maintain a quality customer service and, therefore, provide a better day-to-day service. The messaging channels, such as email, forums, chat and social networks are some of the main ways that allow me to have a wide network to keep me in constant movement and also to develop a good marketing service. In general, its tools are excellent and all its features provide a very useful functionality.
What does Freshdesk not do well? The interface of the mobile application does not exactly match what I need, it can be slow and not have all the necessary tools, which limits its accessibility a bit. When many courier tickets arrive, they can be a bit heavy and in this way make the work of the entire business team a little slow.
What do you wish you had known about Freshdesk before using? Thanks to Freshdesk we can cover more tickets, messaging and campaigns all from a single tool, but many times we need to access our messages when we are out of the office. For this we use the mobile application, which as I mentioned, does not exactly fit a fluid work and limits a little the work we need to do.