What does SmartSurvey do well? Smartsurvey is a great platform for putting user surveys together. There are lots of different question formats available and the reporting is good, making it easy to draw good conclusions from all the data you gather. As well as learning more about my customers, I've been able to create good, unique data to share for PR purposes. There's also a generous free tier, which is quite sufficient for a small-scale survey.
What does SmartSurvey not do well? There's not much wrong with SmartSurvey but the user interface, while easy to understand, does look a little dated.
What do you wish you had known about SmartSurvey before using? SmartSurvey met all of my expectations. Something I didn't know at the start is that the software will continue to take responses if you go over the 100 threshold on the free tier. This means you have the option of starting to pay in order to see more responses.