What does the software or service do well? I use socialbakers for reports for special clients, I like the different kind of reports for a month, as it gives me different option to analyze the data. I have use several features in Analytics to help me sort and analyze content on the fly, like post tagging and account tagging and account tagging and analysis is straightforward and user friendly .
What does the software or service not do well? The only thing we are missing at the moment in an API feed! and little expensive tool.
What do you wish you had known about the software or service before using? I was looking for something easy tool, and everything in socialbaker is so clear and easy to find. The charts are so nicely produced that can practically just be exported straight into a client report