What does the software or service do well? Setting up the initial company was smooth though too expensive for what they do.
What does the software or service not do well? Customer service is AWFUL. Months after I switched registered agents away from incFile, they were sending me threatening texts warning me I would be in bad standing with the state if I didn't renew with them. At the very least misleading; at worst downright fraudulent.
What do you wish you had known about the software or service before using? I wish I'd known how easy this was to do directly so I didn't waste money on their expensive service.
Have you used a competitor to the software or service? If so, how does it compare? Yes; much cheaper and better customer service.