What does Rocket.Chat do well? Rocket chat integrates with our SMS platform! Its open API lets you integrate into a lot of other applications, unlike its competitor.
What does Rocket.Chat not do well? I feel that the GUI is a little more complex to use than Slack. Its not very complicated, but I feel Slack has a better flow to things
What do you wish you had known about Rocket.Chat before using? The support is sub-par. When I call into support I have to wait on hold for at least 10 minutes. They really need to fix that component of their offering.
Have you used a competitor to Rocket.Chat? If so, how does it compare? Yes. We go back and forth between Slack and Rocket. Slacks suppoirt is a lot bet, but Rocket's API enables us to do a lot more custom builds.