What does the software or service do well? I have a client who uses Bill.com so I have to have an account. I use Quickbooks online so, this really just creates more steps for me. I'm sure it's probably a great software if all you need to do is bill people - it's fairly easy to use and is laid out well.
What does the software or service not do well? I really don't know just yet. I know it makes it so my clients can pay me directly from their bank account (or so I believe) but it's just added 5 days to the time it takes for my invoices to normally process.
What do you wish you had known about the software or service before using? I wish I'd known about having to set up an account and manage requests to get paid. On the payee side, the experience is kind of meh if you already have your business accounting set up.
Have you used a competitor to the software or service? If so, how does it compare? Yes. I use Quickbooks Online. But I pay over $70 a month to do so and have a TON more features to use. Mostly because I need them. I think this would probably be a great product for someone who just needs a way to bill people and get paid.