What does the software or service do well? Okta makes SSO almost as easy as browsing Facebook for fun. We've been able to connect almost every SaaS app and service we use for our day to day work and have integrated single-sign-on (SSO) with all of them. Now when we research potential tools, we make sure they integrate with Okta first.
What does the software or service not do well? Some integrations are built better than others, and this is sometimes a split responsibility between both parties - like fences between neighbors. So, it's hard to say who is at fault when an integration is underdeveloped or a chore to setup, but even in those cases we've still been able to get them to work eventually.
What do you wish you had known about the software or service before using? There is a clear division between using Okta for internal SSO in your enterprise and then using Okta in a multi-tenant application with logins from the general public like for a public website or external networks, and these lines should never be blurred. We had originally tried to do both but ended up with only internal SSO which is much simpler.
Have you used a competitor to the software or service? If so, how does it compare? We used to primarily use and are still transitioning away from Microsoft AD for internal SSO purposes. The main advantage Okta has over AD for us is availability and a lack of need for support. Our internal AD setup was done completely custom by an IT manager that no longer works for us, and it's really just been a yarn ball to deal with. Okta is set it and forget by comparison.