What does the software or service do well? This is the premiere course authoring tool out there. It comes not only with the ability to create high end courses utilizing video, audio, and graphics, but the software itself comes with thousands of templates in terms of images and music and even music. Not only that you have an entire community of e-learning professionals who will help you with your course creation.
What does the software or service not do well? The only thing it doesn't do well is that it has a lot of pieces of software that help in course creation in fact some of the programs it has are great for people who have never created an e-learning course before. However, one of those programs replay isn't very good at creating videos, it's great for pre-recorded pod casts for training but it has a lot more limitations than other software like camtasia.
What do you wish you had known about the software or service before using? I wish I knew about this program before lectora and adobe captivate because this is a very easy to use. The interface is very similar to the powerpoint interface so in fact if you are a powerpoint master you will have an easy time getting to use this software and it's a must if you do any type of training and development.
Have you used a competitor to the software or service? If so, how does it compare? There are two other major ones captivate and lectora. For captivate as a comparison it doesn't do any well near as well. The scorom files don't always translate very well and it has a lot more limited features and animations. Also captivate no longer has the type of support it used to have. For lectora it's more of the same as captivate with very limited images in terms of course creation and it's not the easiest software to use.