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Review of BigCommerce

Shane Jacques

  • Reviews Icon 1 Review
  • Points Icon 15 Points
  • Screenshots Icon 1 Screenshot

Overall Experience
Ease of Use
Customer Service
What does BigCommerce do well?
Integration with Quickbooks Online and eBay are the primary reasons I chose BigCommerce. An extensive selection of themes was another key consideration. These features make it a great value.
What does BigCommerce not do well?
After integrating with eBay, an announcement that a third party solution would be needed to meet our expectations. The third party solution, InkFrog, works well but required maintaining another application and a learning curve to get started. I have been experiencing Quickbooks Online integration issues that technical support cannot provide a solution to. BigCommerce uses a third party API and the support is lacking .
What do you wish you had known about BigCommerce before using?
I was aware of all the features BigCommerce offers. Unfortunately, many of the features seem to be released with bugs taking a long time to resolve. The integrations have not consistently functioned.
Have you used a competitor to BigCommerce? If so, how does it compare?
I have used many ecommerce solutions of the past 19 years, and BigCommerce is superior. I have not used what I would consider its main competitors.