What does Progressive do well? Progressive ranked 19th out of 24 insurers in NerdWallet's ranking of the best car insurance companies, earning 3.5 stars out of 5 for overall performance. With this knowledge and knowing their performance levels, I was able to make a decision to go with them rather seamlessly.
What does Progressive not do well? When I got into a wreck the company was not the most helpful. They took my car to a shop to inspect where they didn't want to then cover any damage repair costs. Progressive automatically called me with this and said that they won't fix it, either I take the check for them to "trash" it or fix it with my own money without the insurances help...well I took the check because I couldn't afford to fix it on my own dime. The customer service at and after this point took a turn for the worst. My costs were already expensive for a used car and after this, they shot up more than they told me. I looked for other options and found better options.
What do you wish you had known about Progressive before using? USAA - For Active duty and veteran military. This is the best thus far.