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Review of Progressive Commercial

Nate Dunkerton

  • Reviews Icon 4 Reviews
  • Points Icon 15 Points
  • Screenshots Icon 0 Screenshots

Overall Experience
Ease of Use
Customer Service
What does Progressive do well?
Progressive ranked 19th out of 24 insurers in NerdWallet's ranking of the best car insurance companies, earning 3.5 stars out of 5 for overall performance. With this knowledge and knowing their performance levels, I was able to make a decision to go with them rather seamlessly.
What does Progressive not do well?
When I got into a wreck the company was not the most helpful. They took my car to a shop to inspect where they didn't want to then cover any damage repair costs. Progressive automatically called me with this and said that they won't fix it, either I take the check for them to "trash" it or fix it with my own money without the insurances help...well I took the check because I couldn't afford to fix it on my own dime. The customer service at and after this point took a turn for the worst. My costs were already expensive for a used car and after this, they shot up more than they told me. I looked for other options and found better options.
What do you wish you had known about Progressive before using?
USAA - For Active duty and veteran military. This is the best thus far.
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