What does Microsoft Dynamics 365 do well? This CRM application from Microsoft is exactly what its name suggests: Dynamic. YOu can get really quality analytics, data reports and application integration with this software.
What does Microsoft Dynamics 365 not do well? Well, it you don't know how to understand the data reports, you're not getting everything out of this robust app.
What do you wish you had known about Microsoft Dynamics 365 before using? I wish I realized the full potential of this app. You really have to watch the tutorial videos first.
Have you used a competitor to Microsoft Dynamics 365? If so, how does it compare? I have used Salesforce.