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Review of State Farm

Kristi Porter

  • Reviews Icon 30 Reviews
  • Points Icon 562 Points
  • Screenshots Icon 30 Screenshots

Overall Experience
Ease of Use
Customer Service
What does State Farm do well?
I look at competitors every couple of years, and while I wish my insurance was lower, State Farm is consistently my best option. My agent is also helpful. And I took the online driver's ed course last summer to lower my rates, and I was impressed with how easy and cost-effective the process was.
What does State Farm not do well?
The user interface on the website is more bulky than I think it needs to be, so sometimes it's a hassle to find what I'm looking for such as updating my payment method.
What do you wish you had known about State Farm before using?
I wish I'd compared rates and switched earlier as State Farm always beats the competition.
Have you used a competitor to State Farm? If so, how does it compare?
I was with Geico before State Farm, and I think I had a different insurance before that. I had no issues with Geico, but State Farm had the lower rates so they won out.
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