What does Cloudways do well? Before launching our new product version were hesitating between hosting on a managed server or buy a vps and manage it ourselves! We finished by choosing cloudways because the lack of time. We honestly liked the dashboard and how easy to create a new app, it also gives some controls to change some server parameters (php, apache, cache, cron job...). One feature that I liked too much is one click staging app, we could have a staging duplicate of our production solution in few clicks and that's really amazing :D
What does Cloudways not do well? I'm so disappointed of the customer support, they're not trained and I feel that they never understand my problems. The other thing that disappointed me is that there are too much restrictions, I was shocked by absence of root access to my servers and the inability to access my database remotely.
What do you wish you had known about Cloudways before using? As I said above I would've loved to know more about the restrictions on my servers