What does Cloudways do well? The main strength offered by this software among its large number of features is that it serves as WordPress hosting platform, making sure to have all kinds of integrations and functions for your WordPress site such as backups, plugins, SSL installations and all kinds of things that are difficult to deploy by users who don't have the necessary experience. The operation of applications is great because it gives you full control to add any application you need to your server being able to separate each app through tabs within the Applications page.
What does Cloudways not do well? It does not offer a domain name registration option however they give you a temporary url to start, on the one hand is good as it allows you to work on building your website right away and access the control panel, but not having the ability to create a domain name inside the app is a major drawback in terms of wasting time and productivity. Because it is a provider with cloud-based hosting services it takes a certain technical level to get the most out of the capabilities it offers.
What do you wish you had known about Cloudways before using? Without a doubt the experience I was going to have with customer support, and by this I do not mean a pleasant and friendly experience. The answers were not the most accurate by their staff, they were not at all user friendly, on top of these tickets took too long to be answered forcing you to open a new one for the same problem in the hope of having some kind of contact on their side. Using Plesk or cPanel is not available on any of your plans.
Have you used a competitor to Cloudways? If so, how does it compare? In the past I was able to use Hostiso as a hosting provider for my personal website. Cloudways specializes in creating custom app in PHP so choosing another programming language is unreliable, while Hostiso offers support for different programming languages such as Perl, Java, PHP, Python and Ruby on Rails. Cloudways provides telephone support in addition to other communication channels such as tickets and online support while Hostiso does not have telephone support but it has the other types offered by Cloudways.