What does the software or service do well? Sage has a great reputation for great accounting software and it is no surprise that this CRM seems to do everything. Its ability to help track customers is very strong and I have been impressed with its user interface.
What does the software or service not do well? It can be very difficult to get up and running with it because it is so robust of the CRM.
What do you wish you had known about the software or service before using? Like salesforce I wish I knew every aspect of this software because I would've been able to take advantage of several other features when I first installed it. I'm sure they have a good onboarding system but I did not take advantage of that.
Have you used a competitor to the software or service? If so, how does it compare? I have used salesforce CRM and they are both very powerful and both are strong in different areas.