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Review of Chat

Amber Martinez

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Overall Experience
Ease of Use
Customer Service
What does Chat do well?
It saves us time by allowing us to extract valuable information that we need instead of wasting time on the phone having longer conversations that we need to.
What does Chat not do well?
I have not had any problems with it yet
What do you wish you had known about Chat before using?
Nothing, it works great for us. Very customizable, easy to log in and change any verbiage that I need to and then we receive a transcript of the conversation from the chat bot and customer so we know exactly what to follow up on and we're able to answer that person's question before we even call or email them back. Just making us more efficient.
Have you used a competitor to Chat? If so, how does it compare?
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