What does the software or service do well? For our makeup clients, it facilitates the booking process seamlessly and does very well with follow up emails to garner reviews.
What does the software or service not do well? Customization of the look and feel is rather limited. I wish the text to clients feature wasn't so much to add on.
What do you wish you had known about the software or service before using? Acuity addresses my needs as expected. I don't have any issues with the software that I wish I would've known upfront - that's saying a lot.
Have you used a competitor to the software or service? If so, how does it compare? Calendly. It's a bit simpler and more attractive, but it doesn't have quite as many features as acuity.