What does SilkRoad do well? I like the Candidate Experience and all the customization that goes with it. Onboarding is the best of all the products that Silkroad has to offer. The workflow within it is easy to use, easy to follow IF you have your tasks set up correctly. Being able to track tasks and hold employees accountable for completing their portions of onboarding. Allows you to complete administrative paperwork quickly. I enjoy the fact that I can customize the onboarding experience for new hires based on a variety of factors, from location, position, management role, etc.
What does SilkRoad not do well? It could use some new features, especially to the applicant tracking system. If you have a task dependent upon another, you are not allowed to remove the task without having to remove all of the others. The new tax forms that come out, takes time to upload once you click on "get latest." The major issue with SilkRoad is running specific reports. It would be great if there was an easier way to run reports for specific types of candidates or characteristics of candidates for review.
What do you wish you had known about SilkRoad before using? Have a very clear idea of what you are wanting out of the systems before implementation to have the systems setup up exactly how you want them from the start. I should have asked a lot of more questions at the beginning/