What does Sage CRM do well? Very strong integrations to Sage Accounting applications. Strong sales and marketing capabilities
What does Sage CRM not do well? It does not integrate will to non Sage Accounting applications. Its native Customer Service application is adequate but not as strong as competitive applications.
What do you wish you had known about Sage CRM before using? I wish I had known more about the customer service application. We purchased another applications and integrated it but I had initially felt the customer service application would have met our needs.
Have you used a competitor to Sage CRM? If so, how does it compare? I have used Sales Force. Sales Force out of the box is very similar to Sage CRM. Salesforce has a very large library of apps that add on the application. Some are excellent some are not so good. Sage CRM does not have as large library of add on apps but those I have tried are excellent.