What does Zoom do well? It has the ease of recording meetings and being able to review them again on another occasion, you can also send export the recorded file to the cloud or locally on your computer, having options where storing them is always of great help. It's impressive how intuitive the graphical interface is, when you see it for the first time you feel that you have full control of the application without having pressed any buttons. Its scalability is off the charts, being able to invite thousands of users to a meeting no matter where in the world you are, zooming in will unite them all in one place.
What does Zoom not do well? The free version lacks functionalities in its functions, this of course is something to be expected in a free version but the interesting part is how restricted these limitations are. The webinar feature is not available within the options of paid plans, you have to make a separate payment in order to enjoy this feature, something very disappointing due to it should be already included within some of the paid plans to not having to make an extra payment to use it. Customer service needs to improve its response speeds and tracking of open tickets.
What do you wish you had known about Zoom before using? One of the things that the program should make clear from the beginning is not to add webinar to any of your paid plans, and that using this feature requires an extra payment other than the current plan price that you are paying. As the number of users in a meeting increases, video quality may be affected if participants do not use a fast internet connection, this is vitally important not to cause sudden loss of connections for some users and deliver poor audio quality.
Have you used a competitor to Zoom? If so, how does it compare? I can name GoToMeeting as software that I use for a short period of time. One of the disadvantages that this application has against zoom is that it struggles with optimizing the audio quality depending on the device that the user is using, forcing the user to make changes manually in the application to have the right setting, this type of issue doesn't happen with zoom as it's makes changes automatically to provide the proper sound to the user. Both have a long list of integrations but zoom gives you the feeling of having optimized their software to work better based on it's platform.