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Review of GoToMeeting

John Manuele

  • Reviews Icon 3 Reviews
  • Points Icon 25 Points
  • Screenshots Icon 1 Screenshot

Overall Experience
Ease of Use
Customer Service
What does GoToMeeting do well?
It allows us to conduct web based meetings with mostly external customers and prospects. We use sharing and being able to control remotely devices on support calls. The recording feature is adequate and allows us to review completed calls.
What does GoToMeeting not do well?
Have noticed that the solution is a bit unstable. Different customers have difficulties establishing connections. the recording feature is adequate but videos take an unreasonably long time to render.
What do you wish you had known about GoToMeeting before using?
I wish I knew more about how cumbersome it would be to record and distribute videos. Aside from the time to render, files record in such a large file size that distributing them is not easy to do.
Have you used a competitor to GoToMeeting? If so, how does it compare?
We have started using Zoom meeting in a limited trial. So far it seems to be more stable. Also has two really nice features, one is to record videos to the cloud and not to the local device. Another benefit is the ability to select a background image when using video on a call.
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