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Review of Constant Contact

Jessica Laffoon

  • Reviews Icon 1 Review
  • Points Icon 15 Points
  • Screenshots Icon 1 Screenshot

Overall Experience
Ease of Use
Customer Service
What does Constant Contact do well?
Constant Contact has a wide variety of template emails as well as allowing for a fair amount of personalizing details, colors, sections, and links. Constant Contact allows for a large amount of photo storage (compared to competitor companies I have previously used). Constant Contact's contact upload, emailed campaign results, and general functions are intuitive and easy to use. Reusing an email format for a future email is very simple and clean, as well.
What does Constant Contact not do well?
Constant Contact's "campaign" set up and emails (sent and draft) falls sort of my experience with competitor companies; every individual email is called a "campaign" and there does not appear to be a way to link emails into a group or separate different emails (which is what I would consider a "campaign" label to be best utilized for). Emails are instead sorted by date sent (or last edited, for drafts) and the user must search through the list to view past emails in a particular topic.
What do you wish you had known about Constant Contact before using?
I wish I had realized Constant Contact had such useful training materials available; I could have saved myself some time in self-teaching if I had known their videos were available.
Have you used a competitor to Constant Contact? If so, how does it compare?
I have used iContact several years ago; in my estimation, Constant Contact's current version outperforms the version of iContact I used.
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