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Review of Chime CRM

Glen Henderson

  • Reviews Icon 1 Review
  • Points Icon 15 Points
  • Screenshots Icon 1 Screenshot

Overall Experience
Ease of Use
Pricing
Customer Service
What does Chime CRM do well?
The system has the potential to be good. But, there are issues/challenges that come up, which you can expect with any CRM. The problem is the support has become HORRIBLE. It's impossible to get ahold of anyone. All of their support is overseas and a lot of the time, the responses you get back either do not make sense or, they just brush things off. It takes multiple attempts to get things resolved and is a huge waste of time. There are a lot of options in this space nowadays and finding one that actually supports you and the product is critical. If you look at other reviews, you'll see the same issue -lack of support.
What does Chime CRM not do well?
Their support is HORRIBLE. It's impossible to get ahold of anyone. All of their support is overseas and a lot of the time, the responses you get back either do not make sense or, they just brush things off. It takes multiple attempts to get things resolved and is a huge waste of time. There are a lot of options in this space nowadays and finding one that actually supports you and the product is critical. If you look at other reviews, you'll see the same issue -lack of support.
What do you wish you had known about Chime CRM before using?
That they were going to outsource all of their support to overseas and let it go to s***.
Have you used a competitor to Chime CRM? If so, how does it compare?
Yes - CINC and RealGeeks. Chime's backend was a little more user friendly, but, you can't get answers to anything or issues resolved. Both of the others are a better option.
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