What does the software or service do well? Upselling. Not paying attention while the customer is speaking. Placing the customer on speaker as if they couldn’t be bothered. They are great at being very rude and unbelievably unprofessional.
What does the software or service not do well? Customer service. Provide the services members pay without making it clear that they might charge more later. Listening to the customer. Interrupting their customers while explaining the issue.
What do you wish you had known about the software or service before using? That it was a complete waste of my time and my money. Its all about up selling. How unprofessional and rude the attorneys would be. That their advertising false and misleading.
Have you used a competitor to the software or service? If so, how does it compare? Yes. More expensive but they were very professional and got the job done without constantly suggesting about more money may be charged in the future.