What does the software or service do well? I feel their prices are a little on the high side compared to what bandwidth you get. However, their support is really worth it for me. Hostwinds is an excellent Host, they willing to help their customers, you can always rely on them, we been with them for almost 2 months, the services have been great, we will strongly recommend them to anybody.
What does the software or service not do well? I am happy with their hosting service.
What do you wish you had known about the software or service before using? They help with things like Htacess files, and almost any web admin question you have. Good job!