Salesforce Social Studio is a social media management and marketing suite for businesses of any size. It offers solutions for monitoring customer habits, publishing on social accounts, analyzing online conversations, and boosting community engagement. This article covers Salesforce Social Studio reviews and pricing. Ready to get started? Get a free trial.
Salesforce Social Studio Pricing
The Salesforce Social Studio pricing guide shows four plans: Basic ($1,000 per month), Pro ($4,000 per month), Corporate ($12,000 per month), and Enterprise ($40,000 per month). The main differences between the plans include the numbers of social accounts and monthly mentions.
Numbers of Social Accounts
More than 20
*Lump-sum billing, per the third-party source.
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Summary of Positive Salesforce Social Studio Reviews
Users who gave positive Salesforce Social Studio reviews like that it is a one-stop-shop for everything they need to connect with their customers. Others noted that its dashboard is easy to understand and use.
“Salesforce Social Studio has the scheduling of social posts down pat. They’ve made it very easy and convenient to schedule social posts to all major social channels from one easy-to-use and navigate platform. We love the convenience of drag-and-drop to reorder and reorganize posts that are scheduled to go out. Obviously, with this being a Salesforce product, it’s great to have a native integration between scheduling social posts and our Salesforce CRM [customer relationship management tool].”
Summary of Negative Salesforce Social Studio Reviews
Users who gave negative Salesforce Social Studio reviews said that its many features can be overwhelming, especially for those who are not tech-savvy. Some others mentioned that its onboarding process is problematic because its training support staff do not seem to be well-versed on all its features.
One user who gave Salesforce Social Studio a negative review on G2 said that his team had a bad onboarding and training experience. This was because its trainers did not know everything about the software and had to pass them on to other staff constantly to answer specific questions.
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Salesforce Social Studio Features
Check out the list below of some of Salesforce Social Studio’s features:
- Social listening
- Community engagement
- Social media publishing
- Singular platform management
- Campaign performance analysis
- Text analytics and semantic technology
- And more
Salesforce Social Studio FAQs
What does its free trial cover?
Salesforce Social Studio’s free trial covers one month of access to its paid version’s features, such as the ability to automate repetitive tasks, scoring and routing leads, as well as viewing rep, team, and pipeline performances.
Can I try a demo before subscribing?
Yes, you can. Visit its website to request access to a live demo.
Here is a list of some of Salesforce Social Studio’s popular integrations:
- Salesforce Service Cloud
- BIME by Zendesk
- Salesforce Marketing Cloud