SAP SuccessFactors offers a suite of human capital management (HCM) solutions that enable you to streamline and automate HR processes. Its features include talent management, recruitment and onboarding, workforce planning and analytics, and core HR and payroll tools. Its recruiting tool costs $3 per user, per month, and it’s best for medium to large-sized businesses that want cloud-based and flexible HR solutions to attract, manage, and engage employees.
SAP SuccessFactors Pros and Cons
Efficient performance management tool
Some parts of its interface are unintuitive
Robust suite of HR solutions
Software lags from time to time
Flexible and scalable platform
Customer support isn’t always reliable
Who SAP SuccessFactors is Best For
- Medium to large-sized businesses: SAP SuccessFactors has an extensive suite of cloud-based HCM solutions that allow you to efficiently handle all aspects of the employee lifecycle—from hiring to retiring. Its robust tools are also flexible, enabling you to customize it in order to fit your business’ HR needs.
SAP SuccessFactors Pricing
SAP SuccessFactors’ pricing information is not readily available on its website, but after having gone through SAP’s online store, I found that its recruiting tool costs $3 per user, per month. Meanwhile, the monthly subscription fees for its performance & goals and succession & development modules start at $4.17 and $2.33 per user, respectively.
SAP SuccessFactors Alternatives 2020
Businesses (with less than 100 employees) that want integrated and simple-to-use HR, benefits, and payroll tools
Small to midsize businesses looking for a single platform to manage HR, employee attendance, benefits, and payroll
Businesses that need user-friendly employee scheduling and time tracking solutions
Companies that want a dedicated HR manager to help craft HR policy and maintain compliance
Businesses that require customizable payroll tools and reports
SAP SuccessFactors Features
SAP SuccessFactors offers a wide range of HCM solutions for managing your workforce and monitoring employee performance. From recruitment to payroll processing and succession planning, its modules allow you to efficiently handle both operational and strategic HR tasks. Let’s look at some of SAP SuccessFactors’ features to help you gauge whether it’s the right HCM software for you.
Core HR Solutions
Manage a diverse and global workforce with a suite of cloud-based solutions for handling core HR tasks—such as time and attendance tracking, organizational and employee information management, and benefits administration. It also features smart automation and workflow tools that enable you to streamline processes.
Moreover, if you have a global workforce, then its visa and permits management module will help you monitor the status of an employee’s work visa and permit. It also has a highly configurable engine, allowing you to create complicated visa and permit processing scenarios. This module also lets you track the said complex processes and avoid compliance risks.
Enhance payroll administration with an intelligent solution that is designed to simplify and automate processes. With SAP SuccessFactors’ payroll tool, you don’t need to manually compute an employee’s pay and retroactive payments, as its built-in retro calculations can automatically compute the said transactions.
It also has a payroll tax localization functionality that can handle tax computations for more than 40 countries. Additionally, this payroll tool connects with other SAP SuccessFactors HR solutions such as its time management, benefits administration, and compensation planning modules. This lets you easily capture all of the required information to accurately process employee payroll.
Recruitment and Onboarding Tools
Attract and hire top talents with SAP SuccessFactors’ suite of talent acquisition solutions. Its recruiting module includes comprehensive applicant management, job posting, and sourcing tools. You can also utilize it to run email campaigns to nurture passive candidates and build a talent pool for critical and hard-to-fill jobs.
Meanwhile, its onboarding solution comes with electronic forms, checklists, and workflows. It also has step-by-step wizards and a personalized portal to help guide new employees through the onboarding process.
Performance and Compensation Management
Monitor staff performance and create smart rewards programs with SAP SuccessFactors’ performance and compensation modules. The features of its performance solution include goal tracking, employee evaluations, and guided action planning. Meanwhile, its compensation module comes with real-time insights and advanced incentive modeling and forecasting capabilities.
Improve your workforce’s skills by deploying learning experiences that address functional and technical development needs. SAP SuccessFactors’s learning solution has certification and document management functionalities, as well as tracking and compliance tools for monitoring an employee’s attendance to required learning sessions.
Improve your bench strength and build a talent pipeline for critical job roles by identifying and developing top talents. This solution features dynamic drag-and-drop calibration tools and a configurable nine-box matrix for assessing your top talents’ leadership potential and work performance levels.
Most Helpful SAP SuccessFactors Reviews
Many users who left positive SAP SuccessFactors reviews online like that it has a wide range of HR solutions, adding that its performance management module is very efficient. They also appreciate that it promotes paperless HR and automates day-to-day people management tasks.
On the other hand, there are mixed reviews about its ease of use—wherein several reviewers said that it is user-friendly, while a few others noted that some parts of its interface are unintuitive and difficult to navigate through. Some users also complained about experiencing login issues and system lags from time to time.
Efficient goal tracking and performance management tool
“SuccessFactors works well for our large organization. What it does best is allowing everyone to standardize performance metrics. Employees and managers work together to create their own measures for success and track results.”
Interface is not very intuitive
“I find the interface extremely hard to navigate. Selecting feedback providers and adding onto select feedback providers, in particular, are challenging and not very intuitive.”
SAP SuccessFactors Frequently Asked Questions (FAQs)
Aside from SAP tools, does it integrate with other business apps?
Yes, SAP SuccessFactors integrates with several apps such as Adobe Sign, BeeKeeper, Cammio, Cultivate, Culture Amp, HireRight, and TeamBay.
Does it offer employee self-service tools?
Yes, SAP SuccessFactors has employee self-service tools that enable you to view payroll details, check time and attendance transactions, access benefits information, and more.
Can I use SAP SuccessFactors to manage HR tickets?
Yes, its Employee Central Service Center module enables you to deploy a service delivery system for capturing, routing, and addressing HR tickets. Apart from your employees sending an email or directly contacting HR, this solution provides your staff with an additional communication tool where they can raise their concerns.
Our Top HR Software Picks
If you aren’t sure if SAP SuccessFactors is right for you, then this article on the best HR software for small businesses is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like payroll, leave management, onboarding & employee self-service, and applicant tracking.