Setmore is a cloud-based appointment scheduling software that lets you manage and accept customer bookings via web, iOS, and Android apps. Its features include online payments, class bookings, staff scheduling, and automated reminders. Monthly fees range from $0 to $89, and it’s best for entrepreneurs and small businesses in the public sector and automotive, health and beauty, consulting and sales, photography, and financial services industries.
Setmore Pros and Cons
Easy to set up and use
Free plan doesn’t include text reminders
Efficient tool for managing appointments
Limited payment integration options
Helpful support team
Lacks point of sale (POS) and inventory management features
Who Setmore Is Best For
- Entrepreneurs and small businesses in the public sector and automotive, financial services, health and beauty, consulting and sales, and photography industries: Setmore’s booking page allows you to accept online appointments, while its class scheduling tools and automated alerts help keep you organized and on top of your work calendar. Moreover, its integrations with Square and Stripe allow you to process payments.
Setmore’s pricing page shows one free plan and two paid subscriptions with monthly fees that cost $25 and $89. The availability of premium functionalities (such as automated text reminders, live call answering, two-way calendar sync, and access to Stripe payments) and the allocation of staff logins and calendars are the main differences between the tiers.
(for US and Canada)
Staff Logins and Calendars*
Up to 4
Up to 20
Up to 20
Email and Text
Email and Text
Integrated Payment Tools
Square and Stripe
Square and Stripe
Two-way Calendar Sync
Live Call Answering
*If you need more than 20 staff logins and calendars, then contact the provider for a quote.
Setmore’s Free Plan
This is best for businesses that are looking for basic appointment scheduling and payment solutions. It includes an online booking calendar with time slot blockers, off-hours bookings, class and group appointments, and drag-and-drop rescheduling tools. Its integration with Square lets you accept payments for appointments, issue refunds, and view your transaction history.
Every Setmore account also comes with automated email alerts to remind your staff and customers of their booked appointments. You can even add a customer-facing online booking page—where you can list your services, contact information, and availability—to your existing business website, enabling your clients to book appointments directly from it.
This tier is ideal for businesses with bigger teams, and it offers additional functionalities such as recurring appointments, automated text reminders, and custom branding. It also features two-way calendar syncs, enabling Setmore to connect with your Google, Outlook, and Microsoft 365 calendars. Additionally, Premium lets you accept credit and debit card payments made through Stripe.
Setmore Live Booking
Live Booking is perfect for solo entrepreneurs and businesses that want virtual receptionists to answer customer calls and book client appointments. Aside from its appointment scheduling and payment functionalities, this tier has call forwarding for customers with urgent queries and detailed call summaries that are forwarded to your inbox.
Available only in the US and Canada, Live Booking comes with a monthly call time limit of 90 minutes. However, if you exceed the allotted limit, then you’ll be charged $1.25 per minute.
Setmore Alternatives 2020
Setmore is designed to help efficiently manage your business’ appointment scheduling and payment processing needs. Here are some of its essential functionalities.
- Appointment scheduling and class bookings
- Customizable text reminders
- Email alerts and notifications
- Online booking page with self-service booking tools
- Payment processing tools
- Recurring appointments
- Staff scheduling and staff-managed customer bookings
- Two-way calendar sync
- Web app and mobile app for iOS and Android
- “Book Now” website widget
Most Helpful Setmore Reviews
Many of the users who left positive Setmore reviews online highlighted its ease of use. They added that its free plan has the basic functionalities they need to accept and monitor appointments. On the other hand, there are several reviewers who said that while it is a good basic tool for managing online bookings, its features and customization options are not robust. A few others also expressed disappointment over its limited payment integrations.
A good basic solution for managing online bookings
“Setmore offers an online platform for booking appointments. I use the free version, which works well enough for most of my needs as a massage therapist. I was able to easily integrate my booking schedule on my own website and can log in onto its site to view my schedule. There is an option to add multiple providers, add buffers between appointment times, and label different client statuses. You are able to take payments on the booking platform. Overall, it is a nice basic solution for online booking.”
Features are limited; some functionalities are unintuitive
“The features for both the free and paid versions are pretty limited. I can’t create available hours outside of my regular hours. So, if I wanted to take a booking on a certain weekend when I don’t usually work, then I would have to either open up ALL my weekends and one-by-one block days that I don’t want to take clients or not have any weekend days show up online at all. There is also no ‘smart algorithm’ for creating your day—this means that when the first person books on a given day, your hours are limited to the hours around that booking. You’ll then need to go in manually and block the outlying times after someone has booked.”
Setmore Frequently Asked Questions (FAQs)
What are its integration options?
Some of Setmore’s integrations include:
- Payment solutions: Square and Stripe
- Social media and communication platforms: Facebook, Instagram, and Slack
- Online calendars: Google and Microsoft 365
- Websites builders: WordPress, Weebly, Wix, Joomla, Drupal, and Muse
- Other apps: Zendesk, Salesforce, Mailchimp, Constant Contact, HubSpot, QuickBooks, Insightly, Xero, AnswerConnect, and Zapier
Can I upgrade or downgrade my plan at any time?
Yes, you can change your Setmore subscription to a higher or lower plan anytime.
What payment type does it accept?
Setmore accepts payments made through all major debit and credit cards.
Our Top Appointment Scheduling Software Picks
If you aren’t sure if Setmore is right for you, then this article on the best appointment scheduling apps is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, mobile compatibility, and features such as calendar management, online booking tools, and integration options.