Sharpen is a contact center software that uses a cloud-native architecture to support frontline customer service teams. It features a centralized communication platform that helps businesses create better customer relationships and agent experience. In this article, we cover Sharpen reviews and pricing. Ready to get started? Request a demo.
Sharpen pricing is comprised of three paid subscription options: Sharpen Voice ($5/user/month), Sharpen Connect ($15/user/month), and Sharpen Empower ($109/user/month). The main difference between the plans is access to premium features, such as webphone support, REST API platform, ring groups, analytics and insights, and omnichannel support.
*Sharpen Voice requires a subscription to Sharpen Empower.
**Sharpen Empower requires a two-year annual contact.
Ready to get started with Sharpen? Request a demo.
Top Sharpen Alternative 2019
Summary of Sharpen Reviews
As of the date that this article was written (September 30, 2019), there are no up-to-date Sharpen reviews online. If you are a past or current Sharpen customer, leave a review to help other business owners who are deciding whether or not to use the software.
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Check out the list below of some of Sharpen’s features:
- Omni-channel communications
- Analytics and Insights
- Call routing
- Call queueing
- Call summary notes
- Dialing tools
- Call recording and playback
- And more
Can Sharpen help me create customer surveys?
Sharpen can help businesses create customer surveys to help them understand customer sentiment. Users can create custom surveys with questions ranging from multiple choice questions, picklists, scale, score, or text-based questions.
How does Sharpen measure agent satisfaction?
Sharpen features an agent experience score (AXS), which uses a proprietary algorithm to collect data from interactions to calculate and report the agent score. The metric provides supervisors and agents with a way to measure and track performance and agent well-being.
Here is a list of some of Sharpen’s popular integrations: